FAQs

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow 1-2 business days for your order to be shipped. Once you order has been shipped, you will receive a tracking number to your order. If you created an account, you may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number within 3 business days, please contact us immediately and we will do all we can to investigate.

Q: HOW LONG DOES SHIPPING TAKE?

A: Typical national delivery times range from 1 to 5 business days; however shipping times may be longer for larger parcels and/or deliveries to certain areas, such as rural or country areas.

Q: DO YOU SHIP INTERNATIONALLY?

A: At this stage, we only deliver to Australian addresses.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

Q: WHAT IF THE PRODUCT IS NOT AS DESCRIBED?

A: If you believe the product is not as described, or is faulty, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us with your concern.

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